Customer support virtual assistant
A customer support virtual assistant answers your customers by email, live chat and helpdesk tickets, in your brand's tone and within the response times you set. You keep customers happy without hiring a full in-house support team.
Matched in 48 hours · Works your time zone · From $399/month
What your customer support VA handles
Email support
Replies to customer emails using your saved answers and escalates anything unusual.
Live chat
Covers chat on your website during the hours you choose.
Helpdesk tickets
Triages, tags and resolves tickets, and keeps the queue under control.
Order questions
Tracks orders, updates delivery info and handles changes.
Returns & refunds
Processes returns and refunds by your rules and keeps records.
Reviews & feedback
Replies to reviews and collects feedback for you.
Help centre articles
Turns repeat questions into clear help articles and saved replies.
Weekly support report
Sends ticket volumes, top issues and suggestions every week.
Tools they work in
Using something else? Your assistant learns it during onboarding.
Who it's for
Online stores
Answer order, delivery and returns questions quickly, even in busy seasons.
SaaS & app companies
First-line support and ticket triage so your team handles only the hard cases.
Service businesses
Reply to enquiries fast so leads don't go cold.
How to hire your customer support virtual assistant
Free call
We list the tasks you want to hand off and agree on hours, time zone and tools.
Day 1Meet your match
We pick an assistant with the right skills. You meet them before anything starts.
Within 48 hoursOnboard
Your assistant learns your tools, writes down your processes and starts small.
Week 1Weekly report
Daily work in your tools and a Friday report of what got done.
Every weekCustomer Support Virtual Assistant pricing
Prices in USD- One dedicated assistant
- Inbox, calendar and admin
- Weekly task report
- Email and Slack support
- Everything in Starter
- Support, bookkeeping or social media
- 4-hour overlap with your time zone
- Monthly review call
- Everything in Part-time
- Works your business hours
- Account manager
- Priority replacement
That works out at about $10 an hour, a fraction of typical agency rates of $36 to $65 an hour. No long-term contract: change or cancel with 30 days' notice. Full pricing details · Savings calculator
Customer Support Virtual Assistant FAQs
What does a customer support virtual assistant do?
They answer customer emails, live chats and helpdesk tickets, handle order questions, returns and refunds, and escalate complex issues to you, all in your brand's tone.
Can a virtual assistant cover live chat in my time zone?
Yes. Your assistant works the hours you choose, so chat and email are covered during your customers' business day.
Which helpdesk tools do your assistants use?
Our assistants work in Zendesk, Gorgias, Freshdesk, Intercom, Help Scout, HubSpot and Shopify, and quickly learn any other tool you use.
How do you keep replies consistent with my brand?
In the first week your assistant writes saved replies and a tone guide with you. You review them before they go live, and they're updated as new questions come in.
Other services
Ready to hand it off?
Book a free 20-minute call. We'll map out what your customer support virtual assistant can take off your plate and match you within 48 hours.