Terms of Service

About these terms

These terms apply when you use virtualtask360.com or hire a virtual assistant from VirtualTask360 ("we", "us"). By booking a plan you agree to them. If anything is unclear, email info.virtualtask360@gmail.com before you start.

Our service

We provide a dedicated remote assistant for the hours in your plan. Your assistant works in your tools and follows your instructions. We manage the assistant, check the quality of their work and send you a weekly report.

Plans and payment

• Plans are billed monthly in advance, in US dollars.
• Hours are per calendar month. Unused hours don't roll over unless we agree it in writing.
• If an invoice is unpaid 7 days after it is due, we may pause the service until it is paid.

Changing or cancelling

There is no long-term contract. You can move to a different plan or cancel with 30 days' written notice by email.

If your assistant isn't the right fit

Tell us and we'll replace your assistant at no extra cost, with a handover so you don't lose progress.

Your responsibilities

• Give your assistant the access, information and clear instructions they need.
• Only ask for work that is legal and that you have the right to delegate.
• Don't ask your assistant to share their own login details or to make payments from their own accounts.

Confidentiality

Every assistant signs a non-disclosure agreement. We keep your business information confidential and only use it to deliver the service. See our Privacy Policy for how we handle personal data.

Ownership of work

Once you have paid for it, everything your assistant creates for you belongs to you.

Hiring our assistants directly

Our assistants are part of our team. If you want to hire your assistant directly while you are a client, or within 12 months after you leave, please talk to us first so we can agree a fair transfer fee.

Liability

We work carefully and fix mistakes quickly when they happen. Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim. We are not liable for indirect losses such as lost profits. Nothing in these terms limits liability that can't be limited by law.

Governing law

These terms are governed by the laws of India. If a dispute comes up, we'll first try to settle it by talking with you directly.

Changes

We may update these terms. If a change affects your plan, we'll tell you by email at least 30 days before it applies.